Shipping policy

Returns

Requirements of return:

We will only accept the return of products purchased from the Site (Goods) for exchange where:

  • Goods are faulty and deemed faulty by Elite Massage Gun® via customer video/pictures in which repair or replacement shall be arranged.
  • Goods arrive faulty in which we will exchange of product to the same value.

Failure to properly return

We may refuse acceptance of a return if the requirements detailed under 2.1 are not complied with. If a return has been refused after it has been delivered to our warehouse, it is your responsibility to promptly rectify any requirement deficit. Where rectification of a return requirement is not possible, you must cover the costs of the Goods being resent to you. If return of the Goods is not accepted by us we will use reasonable efforts to notify you:

  • that the Goods you attempted to return are not accepted;
  • of the issue and reason for the Goods not being accepted;
  • that if the issue is not rectified, then the Goods are to be re-delivered to you at your cost; and
  • of how the delivery cost is to be paid.

If delivery payment is not received or the Goods are not re-delivered to you within six (6) months of our receipt of them then, we will deem the goods to be uncollected and will action their resale or disposal in accordance with the Disposal of Uncollected Goods Act 1967 (Qld).

Exchanges

  • Exchanges will only be granted if the goods were damaged or defective upon arrival or were wrongly supplied. If Goods were damaged or wrongly supplied and this can be substantiated by you, no handling fee or freight charges will apply. 
  • If you are sent a replacement battery or motor and it arrives defective, we require the original motor and the new motor and or battery to be sent back for testing. Both MUST be sent back for testing so we can find the route cause of the problem.

Sending goods overseas

Elite Massage Gun®  will not be responsible for any damage of a Massage Gun being sent overseas as damage can occur when sending on a long haul flight. We also do not know how your item has been packaged when sending and this is at your own risk.