Elite Massage Gun® is committed to delivering your orders as fast and efficiently as possible. We also want the delivery of your products to be transparent and as honest as possible.
Potential delays may occur due to Covid-19 pandemic, this can produce delays on stock as logistics is effected world wide. We will keep in constant communication if there are delays.
We provide free express shipping tracked. Elite Massage Gun® do not take responsibility for missing parcels if you have chosen the non signature option on your delivery selection. We will do everything we can to help the situation but it is not our overall responsibility.
For customers outside of New Zealand please expect time frames from 5-12 business days for you to receive your order.
the way This takes between 5-12 business days anywhere in the world. We are a worldwide business and in this current climate shipping can potentially be slightly delayed due to Covid-19.
We understand that fast and free shipping is everyone’s favorite but unfortunately in some circumstances we cannot guarantee this. We have over five main warehouses around the world that we are able to ship your items from depending on your location. Due to high demand and logistic capabilities, we may send your item from any given location we choose.
We ship via UPS & DHL Express Shipping in which your order is tracked along
Elite Massage Gun® are not responsible for paying any countries custom taxes. If your package is sent back to us because of any reason out of our control we will not be responsible for covering the cost of sending it back to you or cover the fee it costs to be sent back to us.